Staff Testimonials
Robert Hicks Sales Consultant from Eastbourne store, currently No. 2 in the company and the second person to reach £1M worth of orders.
In brief…
Robert lives in Eastbourne with his wife, Kim, just round the corner from the store. Robert has been with MFI for 12 years.
How do you motivate yourself every day?
“I start every day in a positive frame of mind. On my way to work I set myself a target for the day so I know what I need to achieve. If I have a bad day, I will think
about what went wrong and what I can learn from the experience then I put it
behind me and get on with the next day. Even in the quieter periods,
there are always
customers to talk to so I spend all my time in the kitchen bays, ready
to start up a conversation.”
Name one thing you do consistently to ensure your success?
It’s all
about playing the numbers game - the more customers you talk to and the
more you fill up your appointment book, the more sales you will get.
I spend the majority of my day walking round all the bays. Asking the
right questions is also key. You need to find out what your customers
want and when you tick
all the right boxes as you close the sale, there’s no reason for them not to buy.
When and how do you plan your time to serve all your customers?
I book appointments during the week and keep weekends free to approach new customers. I always try to keep my conversations with customers flowing smoothly
and make sure they are engaged in the whole process. By using CAD-VAX link I usually complete the whole process within an hour, from approach to sale, this
way I have time to do 7 or 8 plans a day.
How do you successfully close a sale?
It’s simple really, as I said earlier, as long as you listen carefully, the customer has told you everything they want and we’ve got it right here, so I repeat their
requirements back to them, ticking all the right boxes and there is no reason for them to go elsewhere. At MFI, we really do have something for everyone at the
price that suits them.
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Zulfiqar Ali, our top Sales Consultant from High Wycombe store
A brief history…
Zulfiqar
lives in High Wycombe with his wife………… and two teenage boys, Ziafat and
Wajhat. He joined MFI back in 1994 working in the warehouse and has
been
a kitchen
consultant for the last 8 years. When asked what he loves about working
at MFI, Zulfiqar replied “It’s a great challenge; each week starts with
a new day, new customers
and new challenges”.
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Sheila Caruana
Area Installation Centre Team Leader
Throughout my 20 year career with MFI I have always had plenty of feedback, training and support in relation to my performance and would recommend MFI to
anyone who is looking for a career with bags of opportunity.
I started working for MFI in November 2006 when my 2 children were aged 4 and 5 and my husband had recently been made redundant from the mining industry.
I started as a temporary Christmas sales consultant which soon turned into a permanent position. I worked on the sales floor for 4 years developing my skills in
kitchen / bedroom / bathroom designing and took part in various training activities to support this.
I then decided to gain more knowledge of the business so moved across to administration. I did this for a year and reached supervisory level.
I was then offered a position in management which I accepted and within 12 months became Branch Sales Manager.
After 14
years in store management I thought it would be an exciting change to
take up a new role as Team Leader in the Installation Centre in Truro. I
have now
been here for
the last 2 years.
During my time with MFI I have achieved a great deal of training and have been able to volunteer and participate in all kinds of activities. I even did a job swap with
a warehouseman for a week so I could learn their role too and went on to take and pass my forklift driving test.
Some of the things I have achieved:
City and Guilds in Kitchen Designing
Institute of Management Certificate
Interpersonal Skills Trainer
Train the Trainer
Health and Safety Co-Coordinator
Several Sales Awards
Hard work really pays off with MFI as I have also been fortunate to win many cash rewards as well as:
A trip on Concorde
A weekend in New York
A week in Vegas
Gala Dinner Parties
Gifts – too many to mention
I would recommend MFI as an employer of choice because….
They look after their staff and value our opinions
Offer great benefits and incentives
Offer great opportunities for promotion and progression within the company
A chance to work as a team in a fun and friendly atmosphere
A chance to make a real difference
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Vip Patel
General Manger Colindale
I have been with MFI for 17 years and started off
working as a weekend Warehouse Operative. I was eager to progress and
further my career within MFI.
Through hard work, dedication and desire to be the best, I
succeeded customer expectation and enrolled in an evening management
course which the
company helped pay for. I was soon promoted to Assistant Manager and then General
Store Manager.
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Mehboob Bhamani
Sales Consultant Colindale
I have been a Sales Consultant with MFI for 5 years. Last year I took over a £1m pounds in sales and am in the top 50 sales consultants in MFI.
Before MFI I was working as an Interior Designer on an annual salary, but I the idea of having direct control my on my earnings and the progress MFI has made
and work environment attracted me to join them. After completing my training I was up and running and earning more than I ever did on a salary.
The really great thing about working for MFI is they value your opinions and when you put forward new ideas and ways of doing things you see them happen.
MFI offer great rewards and commission to top
earners.
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